Overview
We have a new opportunity available within Customer Service, based in Chelmsford, offering a guaranteed salary of £25,396.80.
If you are customer-focused, self-motivated, and ready for a new challenge, then this is for you!
You will be working for a leading automotive retailer, as a Contact Centre Advisor, working within their thriving team. Whether you’re an experienced advisor or someone eager to learn and grow in a fast-paced environment, this role offers fantastic progression and support.
What’s in it for you…
• 33 days of annual leave (including bank holidays)
• An opportunity to earn an additional £7,092 on top of your salary in bonus
• The world is your oyster with an un-capped bonus scheme
• Access to exclusive retail discounts
• Discounts on new and used cars, plus servicing offers
• Pension scheme for your future planning
• Industry-leading family-friendly policies and flexible work options
• Cycle-to-work scheme to reduce commuting costs
• 24/7 access to healthcare professionals
• Paid volunteer day to give back to your community
• A company share purchase plan
• Refer-a-friend financial rewards
• Ongoing training, development, and career progression
• Life assurance with flexible cover options
You day to day responsibilities will include…
• Handle inbound & outbound calls to existing customers (no cold calling)
• Respond to customer email enquiries
• Identify customer needs and guide them to the right service or product
• Deliver high-quality customer service and build long-term relationships
• Stay organised and driven to meet targets and deadlines
• Promote additional products where appropriate
To be considered for this role you will have…
• Excellent communication skills and ability to build rapport
• A genuine customer-first attitude
• Ability to prioritise, multi-task, and stay organised
• Comfortable using multiple IT systems
• Strong attention to detail
• Able to work independently and in a team
• Problem-solving mindset and ability to think on your feet
• Some customer service experience, from any environment
The Hours
In this role you will work forty hours per week, on a well-planned rotating three-week rota. You will work Monday to Friday 8am to 4.30pm, or 8.30am to 5.00pm, or 9am to 5.30pm, or 9.30am to 6pm. You will also work 1 in 3 Saturdays from 8.30am to 2.00pm.
Why Apply?
You’ll be joining a large and growing company within the automotive sector, offering stability, benefits, and a clear path for career development. If you are enthusiastic, motivated, and care about delivering a great experience, you’re encouraged to apply.